Refund policy

Refund policy

1. Introduction

At Kurta4u.com, we offer refunds only for orders paid in advance and before dispatch. Once an order has been shipped, it cannot be canceled or refunded.

2. Eligibility for Refund

A refund request is applicable if:

  • The order was paid in advance (via bank transfer, credit/debit card, or mobile wallet).

  • The request is made before the order is dispatched.

  • The customer provides valid order details and payment proof.

3. How to Request a Refund

To request a refund, follow these steps:

  1. Contact Us – Email us at sales@kurta4u.com or call +923007869551 with your order details.

  2. Provide Payment Proof – Share the transaction receipt or confirmation of payment.

  3. Refund Processing – Once verified, the refund will be processed within 15 business days to your original payment method.

4. Refund Processing Time

  • Approved refunds will be processed within 15 business days.

  • Refunds will be credited back to the original payment method (bank account, credit/debit card, or mobile wallet).

  • Any transaction fees charged by the payment provider are non-refundable.

5. Non-Refundable Cases

Refunds will not be issued if:

  • The order has already been dispatched.

  • The customer requests a refund after dispatch or delivery.

  • The request is for a cash-on-delivery (COD) order.

  • The customer simply changes their mind after order confirmation.

6. Contact Us

For any refund-related queries, please contact:

📧 Email: sales@kurta4u.com
📞 Phone: +923007869551