1. Introduction

At Kurta4u.com, we strive to ensure timely and safe delivery of your orders. This policy outlines our shipping methods, costs, and estimated delivery times.

2. Order Processing Time

• Order Confirmation: Once an order is placed, you will receive a confirmation email or SMS.

• Processing Time: Orders are processed within 3 business days.

• Custom or Bulk Orders: May take additional processing time, which will be communicated.

3. Shipping Methods & Delivery Time

• Delivery time may vary based on your location, weather conditions, or courier service delays.

• In-stock items may take 3-10  business days for shipment.
• Pre-order items may have longer delivery times.

• We do not ship on weekends or public holidays.

4. Shipping Charges

• Free shipping may be available on orders above 1000.

• Shipping costs will be calculated at checkout based on location and order weight.

5. Cash on Delivery (COD)

• COD is available for selected locations and may include an additional fee of Rs.100.

• Customers must pay the exact amount to the courier at the time of delivery.

6. International Shipping

• We ship worldwide. International shipping rates and delivery times depend on the destination.

• Customers are responsible for custom duties, taxes, or import fees imposed by their country.

7. Order Tracking

• Once shipped, you will receive a tracking number via email or SMS.

• You can track your order on our website or through the courier’s tracking system.

8. Failed Delivery & Reattempts

• If the delivery is unsuccessful due to an incorrect address or unavailability, the courier may reattempt.

• After multiple failed attempts, the order may be returned to us, and reshipping costs will be borne by the customer.

9. Damaged or Missing Items

• If your order arrives damaged or incomplete, contact us within 7 days with photos and order details.

• We will investigate and offer a replacement or refund as applicable.

10. Contact Us

For any shipping-related queries, reach out to:

📧 Email: sales@kurta4u.com
📞 Phone: +923007869551

 1. Introduction

At Kurta4u.com, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer an exchange policy to help you find the perfect product. Please read the terms and conditions below.

2. Eligibility for Exchange

You can request an exchange under the following conditions:

• The item must be unused, unworn, unwashed, and in its original condition with tags and packaging intact.

• The exchange request must be made within 7 days of receiving your order.

• Exchanges are only applicable for size, color, or product defects.

• Customized or sale items cannot be exchanged.

3. How to Request an Exchange

To request an exchange, please follow these steps:

1. Contact Us – Email us at sales@kurta4u.com or call +923007869551 with your order details.

2. Provide Proof – Share clear images of the product (if defective) and mention the reason for the exchange.

3. Ship the Item – If eligible, you will need to return the item to our provided address. The shipping cost for returns is customer’s responsibility.

4. Receive Your Exchange – Once we receive and inspect the item, we will process the exchange within 7 business days.

4. Exchange Shipping Policy

• Customers are responsible for return shipping costs unless the exchange is due to a defect or error on our part.

• We recommend using a trackable shipping service to avoid loss.

• The replacement item will be dispatched after verifying the returned product.

5. Non-Exchangeable Items

The following items do not qualify for exchange:

• Products that have been worn, washed, or altered.
  

• Customized or personalized orders.

6. Contact Us

If you have any questions or concerns regarding our exchange policy, please contact us at:

📧 Email: [sales@kurta4u.com]
📞 Phone: [+923007869551]